Most IT professionals are well versed in hardware and how to navigate the world of sophisticated technology. But one thing a lot of IT professionals aren’t always prepared for are questions or issues with extremely common software. Yes, most of these calls are going to be result of the client not knowing how to use the software, but it’s still a job. The quicker you can figure it out, the more professional you’ll appear to management. Here are a list of some of the most widely used softwares you’ll come across and may want to brush up on.

1. Salesforce

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Salesforce is an online platform that serves as a solution for customer relationship management, better known as CRM. This term refers to a system used by businesses to unify partners and customers, all in the same place. Nowadays, as IT teams are becoming increasingly important, it is vital to integrate every department of the company to present a unified front. Salesforce is a cloud-based tool designed to accomplish that. It allows everyone to access it from anywhere and facilitates communication within the business. It integrates marketing, sales, commerce, and service into one platform, giving IT professionals access to other lines of business within the company. Salesforce offers an affordable solution to both small and large scale businesses, especially if you consider all the features it comes with. This is a software that has become one of the most useful in the corporate world, so incorporating it into your business might be a smart move.

2. Workday

Workday serves as a Software-as-a-Service, meaning that it’s a software accessed through a subscription instead of having it installed on a computer. This tool unifies Financial, Human Capital Management, Payroll, and Management all into a single platform for better information flow and overall improved performance. Workday also lets businesses upload data from other software to create reports. This cloud-based platform allows on-demand access from anywhere, facilitating communication within the company. Workday can be very flexible since it can be adjusted specifically to the needs of your business. Therefore, its price will depend on the features you would like to have access to. It ensures that your data will be secure, and it offers protection against certain threats such as data breaches. This platform is considered by many of its current users to be user-friendly and easy to learn, so it might be a great investment for your company.

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3. Service Now

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This American company specializes in delivering an integrative software that brings together IT Services Management, IT Operations Management, and IT Business Management as well as technical management support. Serving also as a cloud-based system allowing access to every employee and employer from anywhere, it favors real-time communication, resource-sharing, and collaboration among members of the company. This platform comes with the tools required for data collection, storage and application development combined in a single place. As one of the fastest growing software for companies, Service Now requires a low amount of configuration to have it set up and helps automate workflow by acting as a replacement to manual transactions. This helpful tool might be a great solution for businesses interested in having their information stored in one place. Additionally, it improves their ability to efficiently reach others within the company.