Desktop / Helpdesk Support Tech Job Description

The Support Technician is responsible for supporting both internal and external users’ computer issues; anticipating and preventing potential issues; configuring PC hardware for network connection and operation; and responding to user service requests.


  • Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware.

  • Troubleshoot problems with computer systems, including hardware, software, e-mail, network, and peripheral equipment; make repairs and corrections where required.

  • Assist in the development and implementation of procedures and work practices for identifying, reporting, repairing, and inspecting computer equipment for repair needs and/or deficiencies.

  • Plan, organize, and coordinate work assignments and prioritize workload.

  • Perform computer accounts management activities within Active Directory.

  • Complete all Move/Add/Change (MAC) forms and submit in a timely manner.

  • Continue job performance enhancement by participating in appropriate professional growth activities.

  • Maintain good working knowledge of all applications used on the network.

  • Complete thorough documentation of problem resolutions within the Service Desk software.

  • One-on-one training with end users as needed.


  • 2 years of experience providing technical support in an enterprise environment

  • Strong working knowledge of the most recent Windows Operating System

  • Basic knowledge of Microsoft Office products including Outlook, Word, Excel, Access, and PowerPoint

  • Basic knowledge of Active Directory

  • Basic knowledge of diagnostic tools used to diagnose and fix problems on local and remote computers

  • Excellent communication (verbal and written), interpersonal, organizational, and presentation skills

  • Skilled in the use of desktops, laptops, printers, and other peripheral devices

  • Ability to utilize problem-solving techniques

  • Ability to work in a fast-paced environment with a team focus

  • Ability to work independently and efficiently to meet deadlines

Preferred Qualifications

  • Associate’s degree in Information Technology or related field

  • Any certifications such as A+, Network+, MCSE, MCITP, etc.

Helping Those with Talent Advance Their Careers

IT Resources are career counselors that are on your side. We find you the right job opportunities that match your skillset and career goals. Submit your resume and start your future off bright. We’ll do the rest.