Desktop / Helpdesk Support Tech2019-09-21T15:32:43-04:00
Desktop / Helpdesk Support Tech Job Description
The Support Technician is responsible for supporting both internal and external users’ computer issues; anticipating and preventing potential issues; configuring PC hardware for network connection and operation; and responding to user service requests.
Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware.
Troubleshoot problems with computer systems, including hardware, software, e-mail, network, and peripheral equipment; make repairs and corrections where required.
Assist in the development and implementation of procedures and work practices for identifying, reporting, repairing, and inspecting computer equipment for repair needs and/or deficiencies.
Plan, organize, and coordinate work assignments and prioritize workload.
Perform computer accounts management activities within Active Directory.
Complete all Move/Add/Change (MAC) forms and submit in a timely manner.
Continue job performance enhancement by participating in appropriate professional growth activities.
Maintain good working knowledge of all applications used on the network.
Complete thorough documentation of problem resolutions within the Service Desk software.
One-on-one training with end users as needed.
2 years of experience providing technical support in an enterprise environment
Strong working knowledge of the most recent Windows Operating System
Basic knowledge of Microsoft Office products including Outlook, Word, Excel, Access, and PowerPoint
Basic knowledge of Active Directory
Basic knowledge of diagnostic tools used to diagnose and fix problems on local and remote computers
Excellent communication (verbal and written), interpersonal, organizational, and presentation skills
Skilled in the use of desktops, laptops, printers, and other peripheral devices
Ability to utilize problem-solving techniques
Ability to work in a fast-paced environment with a team focus
Ability to work independently and efficiently to meet deadlines
Associate’s degree in Information Technology or related field
Any certifications such as A+, Network+, MCSE, MCITP, etc.
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